Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards

Welcome

Welcome to Purple Moon Designs’ Policy Page.

Hair sticks, forks and pins are very easy to use and are gentle on your hair. They don’t cause damage like elastic pony tail holders and they look nicer than plastic claws. These wonderful hair accessories can last many, many years, making them owner-friendly and earth-friendly.

I do my best to give excellent customer service and satisfaction, so please contact me if you have any questions or concerns with a potential or completed order.

My home is smoke free and fur free.

Payments

PMD accepts Etsy's Direct Checkout, PayPal, and Etsy Gift Cards.

Be sure to double check that your package will be shipped to the correct mailing address. Once the post office has it, I can't get it back to make corrections.

Shipping

I make every attempt to ship within three days after payment has been received, though it sometimes takes up to five days. You can choose from USPS First Class or Flat Rate Priority when you check out.

Your entire order ships USPS 1st Class for one price!
United States $3.00 (Flat Rate Priority is an additional $3.50)
Canada $8.00
Everywhere else $13.00

.¸.•´♥ .¸.•´ ♥ .¸.•´♥ .¸.•´

INTERNATIONAL customers are responsible for paying any duties, taxes, or other fees imposed by your country’s postal authority. Purchases will not be misrepresented on customs forms, so please do not ask.

Though I make every effort to be aware of what most countries allow to be shipped in, I can not know all the requirements or all the changes. Please check with your postal authority and customs agency to assure that what you are ordering will be accepted into your country and delivered to you.

Please be aware that the projected delivery time to most countries is two weeks, but can take up to six weeks and sometimes longer. Everything from weather conditions to hang-ups in Customs can have an impact on how long it takes to receive your items. (I've had a purchase arrive in New Zealand in just 6 days!)

Refunds

If you are not happy with your purchase, please contact me to see what we can work out. Your satisfaction is of the utmost importance, so returns, as long as product is in good condition, are generally accepted. I will reimburse for return shipping only if there is a problem with the item you ordered.

To make a return, please contact me within 7 days of receiving the item. The item must be received by me within 14 days of that first return email and be in resellable condition in order for the purchase price to be refunded. (Please feel free to contact me for clarification.)

Defective Items:
Defective items are extremely rare, but things can happen. I’m happy to replace the item at my cost if the item you received is defective. A photo of the item and close up of the damaged area are required in order for me to replace a defective item. Without a photo, I cannot replace the item. Sometimes it's simply a jump ring that has pulled loose. Either way, this helps me to assure future items do not have similar problems. ツ

Additional

Although my hair sticks are strong and the pin holding the beaded toppers in place should not bend easily, I still encourage that they only be held by the stick.

The items offered by Purple Moon Designs are intended for adults and should not be given to anyone under the age of 13 to wear or play with. Some components may contain lead and should never be put in the mouth (or other part of the body).

Please use common since in regards to safety with your new accessories and jewelry. Hair sticks and hat pins were once used as weapons and can still be dangerous if not handled with care.

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